Writing Off Returned Material
| Document Version | v.1 |
|---|---|
| Document Last Updated | 8/29/23 |
| Software Version Documented | v.9.9.2 |
Writing off Returned Material
In this section we will cover how to write off any items that have been returned from Customers.
Manage Suspect OnHand Items
-
To view your returns go to Inventory > Warehouse Manager > Suspect on Hand > Manage Suspect Return Items or Manage Broken Items
Manage Suspect Returned Items
-
The Manage Suspect Return Items screen will display all items that have been returned regardless of their status. From here you will decide to either put the material away, return to the vendor, write off, or receive a vendor credit.
- In the scenario, you need to write off material that has been returned. In the ‘Write Off’ column select the ‘...’, Next enter the amount that should be written off.
-
Once you go through all the returns and mark which items need to be written off. Select ‘Process’. The return will be processed and removed from the queue.